The State of Retention and Expansion APIs

About this report

The thinnest area in this report, and the one where the vocabulary is emptiest. Customer success carries a handful of providers; several of the terms this market uses daily carry none at all. An area this sparse is a finding about the catalog as much as about the market, and both readings are reported here.

20 companies. Kin Score median 49.4, Agent Readiness median 40.3. 3 reach the Exemplar band; 4 sit in Emerging or Minimal. Every one of them is named and ranked in the report — if you work in this market, you are in the table, and so is everyone you compete with.

Twenty companies, and four of the market’s own core terms carry no company at all. This is the one area in the report where coverage is a live question.

What's inside

1. Executive summary
2. The state of the market
3. The resource taxonomy — what this market actually exposes
4. The vocabulary, as functions
5. Glossary
6. The composite Kin Score — and why it is the foundation
7. Agent readiness — a separate instrument
8. The blueprint — what the leaders satisfy and nobody else does
9. Who this market depends on — and whether they publish
10. The standards layer
11. The regulatory layer
12. Artifacts for the agentic turn — and the workflow gap
13. Security, authentication and scopes
14. Provider-by-provider intelligence, and the whole market ranked
15. The investable thesis
16. Coverage and method
17. The climb — what moves a company here
18. Where this is going

What you get for $500.00